Meet Iris and get the help you need, when you need it!

A New Entry in the LabTech Team: say hi to LabTech new AI Customer Support Agent

At LabTech, support has always meant being there the moment you need us. Iris brings that same philosophy to every hour of the day, in every language your team works in.

What can she do?

Instant document delivery

Request and receive User Manuals, technical documentation and reference guides on demand.
No searching, no waiting, just the right document, instantly.

Answers to your technical questions

Ask anything about your instrument and get clear, accurate answers right away.
No emails, no waiting times.

Step-by-step operational guidance

How to start and stop your instrument. How to load and run methods.
Basic operation, explained simply.

Less stress, more focus on your work

Spend less time troubleshooting and more time on your research.

Available in every language

Expert knowledge, in any language. Best practices, always available, wherever you are.

More Than a Manual

Iris doesn't replace your instrument's manual.
She's the colleague who has already read it and is standing next to you when you need her.

Getting started

Scan the QR code on the back of your instrument

Starting from the next orders, scan the QR Code on the back of your instrument and start chatting with Iris right from the lab.

Visit the extranet

Already a LabTech customer? Access Iris directly from the extranet section of our website, anytime you want.

Get the help you need, the moment you need it, in any language

Two minutes is all it takes to see how Iris can save you hours: contact us for more information at
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LabTech S.r.l.
Via Fatebenefratelli, 1/5
24010 - Sorisole (BG) - Italy
P.IVA: IT03242600165

Assistance & Support

+39 035 576614

Download User Manual

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Contact Us

This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone +39 035 576614